Cancellation & Refund Policy

1. Plans and Payments

Carverse offers a Free plan at no cost and paid plans (Pro, Pro Family, Pro Garage and Garage+). Paid plans are prepaid for one month or one year. Payments are processed securely by Razorpay using UPI, cards or net banking.

2. No Auto-Renewal

Paid plans never renew automatically and we never charge you again without your action. When your plan's end date passes, your account returns to the Free plan. If you buy again before the end date, the new period is added on top of the time you have left. Your current plan and end date are shown under Profile → Plan & Billing.

3. Account Cancellation

You may cancel or delete your account at any time, for any reason. There are no restrictions on cancellation.

To cancel your account, you may:

• Navigate to Profile → Danger Zone → Delete my account within the Carverse platform.
• Email us at support@carverse.in with your account deletion request.

Upon cancellation, your access to the platform will be terminated immediately. Data handling after cancellation is described in Section 5 below.

4. No Cancellation Charges

Per the Consumer Protection (E-Commerce) Rules, 2020, Rule 4(8), we do not impose any cancellation charges, penalties, or fees for cancelling your account or any subscription.

You will never be charged for cancelling your account, regardless of when or how you cancel.

5. Data After Cancellation

Upon account cancellation:

• Account data (profile, vehicles, service records, appointments, community posts) will be deleted after a 90-day grace period from the date of cancellation.
• Invoice and financial data will be retained for 8 years from the date of creation, as required under the Income Tax Act, 1961. This data will be stored securely and used solely for legal and tax compliance purposes.
• After the grace period, data deletion is irreversible and permanent.

6. Refunds

• After activation: Payments for a plan that has been activated are non-refundable, including for unused time in the current period.
• Eligible for a full refund: a duplicate charge for the same purchase; money deducted but the plan was not activated; or a payment that failed because of a technical error on our side.
• How to request: email support@carverse.in within 7 days of the payment with your registered email and the Razorpay payment ID.
• Refund method: approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
• Account deletion: deleting your account ends any paid plan immediately; the remaining period is not refunded.

7. Dispute Resolution

If you have any concerns or disputes regarding cancellations, refunds, or billing, please contact our Grievance Officer:

Email: support@carverse.in
Response Time: We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days from the date of receipt.

8. Consumer Rights

Nothing in this policy limits or waives your non-waivable rights as a consumer under theConsumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

You retain the right to seek remedies through consumer forums, regulatory bodies, or courts of law as provided under applicable legislation.

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Material changes will be communicated through:

• In-app notification
• Email to the address associated with your account

The "Last Updated" date at the top of this page indicates when this policy was last revised.

Version History:
Version 1.0 — 25 August 2026 — Initial release
Version 2.0 — 28 October 2026 — Paid prepaid plans launched; refund terms finalised

10. Contact Us

For any questions about this Cancellation & Refund Policy:

Carverse Technologies
Email: support@carverse.in
Website: carverse.in