Community Guidelines

1. Purpose

The Carverse Community is a space for vehicle owners and service providers to share knowledge, ask questions, discuss maintenance tips, and help each other. These guidelines ensure the community remains safe, respectful, and useful for everyone.

2. Prohibited Content

You must not post, share, or promote the following on Carverse:

• Hate speech or discrimination: Content that attacks, demeans, or discriminates against individuals or groups based on race, religion, gender, sexual orientation, disability, or any other protected characteristic.
• Harassment or bullying: Targeting individuals with repeated unwanted messages, threats, or intimidation.
• Spam or unsolicited advertising: Repetitive, irrelevant, or commercial content posted without permission. No unsolicited promotional material for garages, products, or services.
• False or misleading reviews: Fake reviews of garages or services, reviews posted by garage owners about their own business, or reviews motivated by payment or incentives.
• Impersonation: Pretending to be another person, garage, or business entity.
• Personal information of others: Sharing someone else's phone number, email, address, vehicle details, or any personally identifiable information without their explicit consent.
• Illegal content: Content that violates Indian law, including but not limited to content that promotes illegal activities, fraud, or violence.
• Copyrighted material: Sharing content that infringes on intellectual property rights of others (text, images, videos owned by someone else).
• Dangerous advice: Sharing DIY repair instructions that could cause vehicle damage, safety hazards, or void manufacturer warranties, presented as professional guidance.
• Sexual or violent content: Any sexually explicit, graphic, or gratuitously violent content.

3. Content Standards

When posting in the community, follow these standards:

• Be respectful: Treat others as you would like to be treated. Disagreements are fine; personal attacks are not.
• Stay on topic: Keep discussions related to vehicle maintenance, service, garages, and automotive topics.
• Be honest: Share genuine experiences and accurate information. If you're unsure, say so.
• Protect privacy: Never share your own or others' personal documents, license plates, or identification details in posts.
• Use appropriate language: Avoid profanity, vulgarity, or offensive language.
• Give credit: If sharing someone else's content or advice, give proper attribution.

4. Reviews and Recommendations

Specific rules for garage reviews and recommendations:

• Reviews must be based on actual, first-hand experience with the service provider.
• Garage owners must not post fake reviews about their own business or incentivize customers to leave positive reviews.
• Competitors must not post negative reviews about each other.
• Reviews should focus on the service experience, not personal disputes.
• If a dispute arises with a garage, use the grievance mechanism rather than posting inflammatory content.

5. Moderation

Carverse reserves the right to:

• Review reported content within 7 days of a complaint.
• Remove content that violates these guidelines without prior notice.
• Restrict or suspend accounts that repeatedly violate guidelines.
• Preserve evidence of violations for legal compliance under the IT Act, 2000.

Content removal decisions are made by the Carverse team. We aim to be fair and transparent in all moderation decisions.

6. Consequences

Violations of these guidelines may result in:

• First offense: Content removal and a warning notice.
• Second offense: Temporary restriction from community features (7-30 days).
• Third offense: Permanent ban from community features.
• Serious violations: Immediate permanent ban and potential account termination (hate speech, illegal content, threats).

7. Reporting

To report content that violates these guidelines:

• Email: support@carverse.in with subject line "Community Report - [Reason]"
• Include the URL or description of the content, and the reason for the report.
• We will acknowledge your report within 7 days and take action where warranted.

8. Appeals

If your content was removed or your account was restricted and you believe this was an error, you may appeal by emailing support@carverse.in with subject line "Appeal - [Your Issue]". We will review your appeal within 14 days and respond with our decision.

9. Changes to These Guidelines

We may update these guidelines from time to time. Material changes will be communicated through in-app notifications. Your continued use of the community features after changes constitutes acceptance of the updated guidelines.

10. Contact

For questions about these Community Guidelines:
Email: support@carverse.in
Website: carverse.in

Version History:
Version 1.0 — 25 August 2026 — Initial release